The rules that govern use of the platform.

These Terms of Service form a binding agreement between the customer organisation ("Customer") and [LEGAL: registered entity] ("SignMeHere") when the Customer signs up for an account or signs an order form referencing them. Individuals using SignMeHere on behalf of an organisation represent that they have authority to bind that organisation.

Where the Customer has signed a separate written master agreement with SignMeHere, that document controls and these Terms apply only to subjects not addressed there.

SignMeHere provides electronic signature workflows, identity verification options, audit logging and related features as described on signmehere.com. We may update the service from time to time. Material reductions in functionality on a paid plan will be announced at least 30 days in advance.

• Keep credentials confidential and enable MFA for any account with administrative privileges.
• You are responsible for actions taken under your account, including by users you invite.
• Notify us immediately at security@signmehere.com if you suspect unauthorised access.
• Provide accurate billing information and keep it current.

You must not use the service to:

• Send envelopes that contain or facilitate unlawful content, including fraud, identity theft or money laundering.
• Impersonate another person, forge signatures or trick a signer about what they are signing.
• Distribute malware, run vulnerability scans without prior written permission, or interfere with the service's operation.
• Process highly regulated personal data (e.g. health records) without first confirming with us that your plan and configuration support it.
• Send unsolicited commercial messages through our email infrastructure.

We may suspend access where we have a reasonable belief of acceptable-use violations, with notice unless the violation poses an immediate risk to other customers or to the integrity of the service.

Documents, audit data and signer information remain the Customer's. We process them on the Customer's behalf under our Data Processing Agreement. We process operational and account data as a controller, as described in our Privacy Policy.

Fees are set out on the order form or in the Customer's self-serve plan. Subscription fees are billed in advance and are non-refundable except as required by law. Overage charges (e.g. envelopes beyond the plan cap) are billed in arrears at the rates published on the pricing page.

We may change pricing for renewal terms with at least 60 days' notice. Existing committed terms are not affected.

The agreement runs for the term shown on the order form (or month-to-month for self-serve plans) and renews for further terms of the same length unless either party gives notice at least 30 days before the end of the current term. We may terminate immediately for non-payment after a 14-day cure period, or for material breach after a 30-day cure period.

On termination Customer can export envelopes and audit data for at least 30 days. After that, data is deleted per our retention defaults unless the Customer has requested earlier deletion or extended retention.

The service is designed to support electronic signatures under ESIGN (US), UETA (US), eIDAS (EU) and the Electronic Transactions Acts (Australia / UK). Customers are responsible for confirming that electronic signatures are appropriate for their use case in the relevant jurisdiction. Some transactions (wills, certain property dealings) may require wet-ink signatures or notarisation regardless of e-signature law.

We warrant that the service will materially conform to its published documentation. Outside the warranties expressly stated here, the service is provided "as is" to the maximum extent permitted by applicable law.

Each party will defend and indemnify the other against third-party claims arising from breach of these Terms, subject to standard procedural conditions.

Neither party is liable for indirect, incidental, special or consequential losses, or for lost profits or revenue. Each party's aggregate liability for direct damages is capped at the fees paid or payable by Customer in the 12 months preceding the event giving rise to the claim.

Each party will protect the other's confidential information with reasonable care and use it only for purposes of the agreement. Confidentiality obligations survive termination for a period of three years. Customer data is treated as Customer's confidential information regardless of marking.

We retain all rights in the service, including improvements derived from feedback. Customer retains all rights in customer data. Customer grants us a limited licence to host, process and display customer data solely as needed to provide the service.

We may update these Terms. Material changes will be announced at least 30 days in advance to account administrators. Continued use of the service after the effective date constitutes acceptance.

[LEGAL: governing law jurisdiction, exclusive venue, arbitration vs. court, class-action waiver where applicable]

Questions about these Terms: legal@signmehere.com.